Victoria Woor Cert CII, Willis Towers Watson

Victoria Woor Cert CII, Willis Towers Watson

A levels I Account Handler

What is your role? 

I am an Account Handler within the Fine Art, Jewellery and Specie division.

What were you doing before this role? 

I was at school completing my A levels in Philosophy, Ancient History and English Literature. 

What do you do in a typical working day? 

I typically correspond with clients either to make amendments to their policy or to discuss renewal terms. I then tend to correspond with the brokers in our London team, so they can visit the market to have these amendments agreed. Following this, I will then complete the processing and administrative work for these policies and endorsements.  

How does your role fit into the wider insurance picture? 

Willis Towers Watson’s Fine Art, Jewellery and Specie division makes up the world’s largest insurance broker dealing specifically with international Fine Art, Jewellery and Specie risks. Without my role as an Account Handler, certain risks and their processing would be slower, and it is our ability to perform actions promptly and efficiently which enables Willis Towers Watson’s FAJS division to be one of the most competitive specialist Insurance Brokers in the world. 

What do you enjoy most about your job? 

I enjoy seeing the end-to-end process of a policy, from receiving the renewal application to binding cover and satisfying the client’s needs. It is then when you receive a real sense of achievement. 

What is the most challenging part of your role? 

The most challenging part of my role can be the demanding timeframes in which a policy document needs to be issued or cover needs to be confirmed so a policy does not lapse. Communication can also be a challenge as many of my clients are located outside the UK in different time zones.  

What do you need to be successful in your role? 

I need to be able to work well under pressure so that deadlines are met and work remains extremely high quality. I need to be able to work extremely well in a team, adapt to difficult situations and be comfortable with ambiguity.  I need to be agile, use my initiative and be enthusiastic to enable self-development. 

Have you taken any professional qualifications? 

So far I have completed the CII Certificate in Insurance (Cert CII). I am now studying to gain my Diploma in Insurance (Dip CII). I have found that completing these professional qualifications have already greatly helped me develop my knowledge and expertise within my job role. 

What have been your career highlights so far? 

My main career highlight so far for me has been the recognition I received for gaining my Certificate in Insurance. This was a real sense of accomplishment. 

What are the main benefits of working in the profession? 

The main benefits of working in broking are firstly, the relationships you build with colleagues and clients, and secondly, the complexity and challenging nature of the work which consistently advances and challenges you as an individual. I also admire the professionalism and the work ethic of such a competitive profession. 

Why did you choose a career in insurance? 

I knew I wanted a job that was interactive, stimulating and rewarding. Insurance was a sector which I also knew was diverse and the range of different divisions fascinated me. I also knew that to work within insurance, it would require a strong sense of teamwork and determination, both of which for me were a necessity.   « Back to case studies