Andrew Fletcher Cert CII, Bluefin

Andrew Fletcher Cert CII, Bluefin

College I Apprenticeship I Commercial Broker

What do you do in a typical working day? 

I handle insurance policies for existing clients as well as work on insurance policies for prospects. These range from relatively simple insurances such as household, motor and landlords insurance, to more complex types including commercial combined, professional indemnity, farm, liability and motor trade policies. 

My daily activities include processing and creating important insurance documentation, negotiating and working with insurance companies and responding to and working with my clients to ensure they understand the cover they have for themselves and/or their business.
A typical working day involves a lot of communication with many different people and a need for good attention to detail. 

What were you doing before this role? 

Before this role I had just finished college. I was lucky enough to receive an interview for Bluefin and was very pleased to have been given the job.

During college I had thought about university but had been put off by the debt and uncertainty of employment afterwards.  

How has the apprenticeship helped you? 

It has helped me in a variety of ways. Firstly it has given me invaluable work experience. The opportunity to work for a large successful business is one I am very grateful for as it has allowed me to learn about how businesses work. 

The apprenticeship helps you display your competency to employers as you gain relevant qualifications specific to your job role. I have gained the advanced apprenticeship certificate and also the CII Certificate in Insurance (Cert CII) qualification. 

I think that the apprenticeship has also provided me with confidence and independence. From learning the simple basics of insurance at the start of the apprenticeship to now having my own client base in a short space of time has given me a lot of confidence and a great sense of achievement. 

How does your role fit into the business? 

As a commercial broker I am the point of contact for my clients in the North East Lincolnshire area. I am responsible for assisting my clients in their queries regarding their insurance and helping them insure any other business they have that they may wish to protect. 

What do you enjoy most about your job? 

The aspect I enjoy the most about my job is the ability to talk with confidence to my clients about their insurance needs. The combination of work experience and technical examination has equipped me with the knowledge and skill required to do this.  

What is the most challenging part of your role? 

Insurance is constantly evolving and changing with new information to learn. This is both exciting and daunting. New legislation and regulations can make work a challenge. This means that it is very important to have a good level of attention to detail and client care.

What do you need to be successful in your role? 

You need good interpersonal and communication skills, the ability to listen and also the ability to put in a lot of hard work! 

Have you taken any professional qualifications? 

I have completed my CII Certificate in Insurance qualification as part of my apprenticeship. 

What have been your career highlights so far? 

Being given my own clients to work with. This gave me a sense of pride as my company have entrusted me to work independently.
I would also say achieving a distinction mark on my M92 business and finance examination as I was the only one within my apprenticeship group to achieve this grade. 

Lastly, I was recently rewarded by a managing director at one of the CEO’s seminars. This was for all of the hard work and commitment I have shown throughout my time at Bluefin.

What do you think you will be doing this time next year? 

I will hopefully be well on the way to achieving my CII Diploma in Insurance.  

I also hope that I will be working on more complex cases, as my knowledge and competency grows within the small business team.

Why did you choose a career in insurance? 

I did not plan for a career in insurance, but I would describe my circumstances as a very happy accident. Insurance is much more varied and exciting than it gets credit for. 

What would you say to someone unclear about university or apprenticeship? 

Do your research. Try and look into apprenticeships and see how they could benefit you. I think times are changing and apprenticeships are no longer seen as second best to university. 

I have friends at university who are quite jealous of the fact I managed to get on to an apprenticeship programme, get qualifications and a salary.

Many people I know struggle with the expense of university and are worried about the prospect of debt and unemployment afterwards. 

There are of course advantages to university, but there are also many advantages to apprenticeships which often get overlooked in favour of the social life of university.  « Back to case studies