Jack Mulligan, Zurich Insurance

Jack Mulligan, Zurich Insurance

A levels I Apprentice

Let's start with you...


My name is Jack Mulligan and I work for the Occupational Disease Claims Team in Birmingham. My role as a disease claims handler is to investigate historic policies and to code and set up new claims.

What were you doing before the apprenticeship?


Before starting my apprenticeship with Zurich Insurance, I was in full time education studying for my A levels. After completing them I decided that to start an apprenticeship. Despite the constant advice from everyone around me, university didn’t seem like a promising option. I knew that by taking an apprenticeship, I would gain professional qualifications whilst getting hands-on work experience and earning a salary. This has been a very rewarding journey, and I continue to improve my skills every day.

What does a typical working day include?


My typical day includes investigating cover for old companies when we are first notified of a claim; phoning the claimant’s solicitors for information about a claim; setting up claims for diseases such as pleural plaques, asbestosis, noise-induced hearing loss and cumulative back injury.

What do you enjoy most?

I have the opportunity to work with people from a broad variety of ages and backgrounds. It’s interesting to learn from everyone and decide what best fits me. There are always new things to learn and new experiences to get involved in.

What are the challenges?

Balancing coursework, office work and revision for exams can be challenging, but it is also rewarding. I have been on the insurance apprenticeship for five months and I am already two thirds of my way through my CII professional qualification.

What are the highlights so far?



Why insurance?

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