Adam Broster, Zurich Insurance
University I Graduate Trainee on the Future Leaders Business Graduate Programme
Who is your employer?
Zurich Insurance Company Ltd
What is your role?
Graduate Trainee on the 2017 Future Leaders Business Graduate Programme. I’m currently on the Commercial Insurance rotation doing Casualty Underwriting.
What were you doing before this role?
After graduating from University in 2016, I spent about 7 months undertaking temporary work before travelling around South East Asia.
What degree did you study for, and from which university?
I studied Geography BA at the University of Nottingham.
What do you do in a typical working day?
As I am currently working towards obtaining my Underwriting authority, much of my time will be spent undertaking online learning and reviewing potential risks that come in. By the time I achieve my Standard Underwriting authority, I will have grown accustomed to quickly examining the potential risks in a case whilst also noting down questions I want to speak to the broker about. So far, I have spent at least one day a week out of the office visiting separate offices for meetings or training and I regularly participate in internal webinars. Alongside my Underwriting work, I am also working towards my Cert CII so any free time is spent studying for this.
How does your role fit into the wider insurance picture?
Underwriting is a fantastic place to begin a career in insurance because Underwriters perform one of the core functions of insurance - deciding whether to accept a risk and on what terms. Whilst the Claims team will be there when things don’t go well for our customers and the Marketing team will be presenting innovative new products to our customers, Underwriters perform the key function of accepting a customer’s risk and generating a premium for it.
What do you enjoy most about your job?
I am quite a curious person so I really enjoy examining the wide range of risks that get presented and learning how Zurich can cover that risk for our customers. Furthermore, I really enjoy hearing success stories of when a customer has had to make a claim and Zurich have been able to get them back on their feet in a short time frame and with little hassle.
What is the most challenging part of your role?
The most challenging part of the role for me is also the best part of the role – how no two days are the same. Whilst this makes it exciting and fast-paced, it also brings with it challenges around ensuring you are up to date with underwriting and legislative changes at the same time as recognising that no two customers are the same.
What do you need to be successful in your role?
The key attributes would be: communication skills, being inquisitive, attention to detail, confidence, teamwork and working to a deadline.
Have you taken any professional qualifications?
I have taken my first Cert CII exam and I have the next exam lined up in the coming months. On the Zurich Graduate Scheme, you will have achieved your ACII within three years.
What have been your career highlights so far?
As insurance is such a people industry with relationships being at its core, my career highlights so far have been all the networking opportunities I have been able to attend – from meeting colleagues in Zurich offices all over the UK to getting to know the other graduates on the 2017 Future Leaders Scheme.
What are the main benefits of working in the profession?
The main benefits are that you’re able to support customers when they need you most. You hope the insured never has to make a claim on their policy, but if they do, you can be there to assist them and get them back to the position they were in before their loss. Furthermore, with the changing global environment presenting different kinds of risks on a daily basis, insurance is an industry that will constantly develop and adapt.
Why did you choose a career in insurance?
I wanted to work in a rapidly changing and developing industry that has the opportunity to make a difference and really benefit customers. With the insurance industry so heavily influenced by everything from natural disasters to geopolitical issues, no two days are ever the same in insurance.
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